To report aircraft noise at Heathrow, email [email protected] or phone the Community Relations team free on 0800 344 844. You can look up the exact flight that disturbed you on WebTrak, Heathrow's free online flight and noise tracker, before you complain, so your report names the right aircraft and time. This guide covers every contact route, how WebTrak works, and what happens to a report once you send it, checked against Heathrow's own noise pages in 2026.
How to report aircraft noise at Heathrow
Heathrow's Community Relations team handles all public noise enquiries and complaints. You can reach them by:
- Email: [email protected]
- Phone: 0800 344 844 (Freephone, Community Relations team, office hours)
- Online form: available on Heathrow's "Contact us about noise" page, linked from the noise section of heathrow.com
If you believe your property has been struck by something falling from an aircraft (a vortex-related report), Heathrow operates a 24-hour emergency line on 07939 091669 for urgent structural assessment, separate from routine noise enquiries.
Track the flight first: how WebTrak works
Before you submit a complaint, it helps to identify the specific flight. Heathrow's WebTrak tool, at webtrak.emsbk.com/lhr, shows live and recent flight tracks over the airport's surrounding area, including altitude, airline, aircraft type and recorded noise levels at nearby monitoring points.
To investigate a specific disturbance:
- Open WebTrak and select the date and approximate time you heard the noise.
- Use the "Investigate" tab, which lets you click on a location and time to see which aircraft passed overhead.
- Note the flight number and time, then reference it in your email or online form to Community Relations.
This matters because Heathrow receives thousands of enquiries a year, and a report with a flight number is far quicker for the team to trace than a general complaint about "noise last night."
Where the noise data comes from
Heathrow runs an array of noise monitors around the airport, including 12 fixed monitors sited specifically to comply with Department for Transport (DfT) noise limits for departing aircraft, plus mobile monitors that can be requested for specific locations. The positions of fixed monitors follow guidance from the Civil Aviation Authority (CAA) and are published in CAA document CAP1149. If you want a monitor placed near your home, you can request one by emailing [email protected]; new locations are reviewed and agreed annually by the Noise and Airspace Community Forum (NACF).
Night flights: what's restricted and since when
Restrictions on night flights at Heathrow have been in place since 1962, with the current structure of the restrictions dating to October 2017. These are Government-set noise measures under the Civil Aviation Act 1982, not airport policy Heathrow can change on its own, and the Department for Transport consults on the night flight regime roughly every five years. For the latest consultation papers, Heathrow's own pages point to gov.uk/transport/night-flights. For the practical rules on what currently counts as a restricted night hour at Heathrow, see our night flight curfew guide.
Who else to contact
Heathrow's own Community Relations team cannot change national aviation policy, so some questions go to other bodies instead:
| If your question is about... | Contact |
|---|---|
| A specific noise event or complaint at Heathrow | Heathrow Community Relations ([email protected], 0800 344 844) |
| Overall noise policy, flight paths and night flight rules | Department for Transport (gov.uk/transport/night-flights) |
| Air traffic control routing | NATS |
| Aviation regulation generally | Civil Aviation Authority (CAA) |
| A monitor or request for a new monitor near your home | Heathrow Community Relations |
If the aircraft you heard may have come from a different London airport, Heathrow's contact pages also link through to Gatwick, London City and Luton, since flight paths from all four can cross the same areas at times.
What happens after you report noise
Heathrow's Airspace Noise and ATM Performance Team carries out daily, weekly and monthly monitoring and root-cause analysis of noise and track-keeping issues, and works with airlines directly where performance needs to improve. Individual complaints feed into this wider monitoring, though Heathrow does not promise a personal response to every single enquiry logged through the online form.