Heathrow has Changing Places toilets in Terminals 3, 4 and 5, all located after security in departures, with an additional one in the Terminal 4 arrivals hall. There is no dedicated Changing Places facility listed in Terminal 2. Checked 2026.
What is a Changing Places toilet
A Changing Places toilet is a larger accessible facility built for people whose needs go beyond a standard accessible toilet, including many people with profound and multiple learning disabilities, physical disabilities or complex needs, and their carers. According to Changing Places, a UK charity campaign, these rooms are at least 12 square metres and include a centrally placed peninsular toilet with space on both sides for a wheelchair user, a height-adjustable adult-sized changing bench, a ceiling track hoist, and a height-adjustable washbasin. A standard accessible toilet cubicle doesn't have this equipment, which is why travellers who need it search specifically for Changing Places facilities rather than general disabled toilets.
Changing Places locations at Heathrow
| Terminal | Location | Airside/Landside |
|---|---|---|
| Terminal 3 | After security, departures | Airside (departing passengers) |
| Terminal 4 | After security, departures | Airside (departing passengers) |
| Terminal 4 | Within the arrivals hall | Landside (arriving passengers) |
| Terminal 5 | After security, departures | Airside (departing passengers) |
Exact gate numbers near each facility can shift as terminals are reconfigured, so rather than relying on a specific gate number you've seen elsewhere, confirm the current location with Heathrow's assistance team or at a terminal information desk when you arrive. Heathrow's own online request form for accessibility needs can also point you to the nearest one for your specific flight and terminal.
Terminal 2 and arrivals in other terminals
Heathrow's published facilities information doesn't list a dedicated Changing Places toilet in Terminal 2, or in arrivals for Terminals 3 or 5. If you're travelling through Terminal 2, or arriving at Terminal 3 or Terminal 5 and need this specific facility, contact Heathrow's special assistance team in advance of travel to confirm the latest provision and discuss alternative arrangements, since airport facilities are added and updated over time.
Booking special assistance
If you or someone you're travelling with needs a Changing Places toilet or other accessibility support at Heathrow, it's worth requesting a personalised travel guide through Heathrow's online accessibility form, or booking special assistance with your airline, at least 48 hours before you fly. This means airport and airline staff can plan ahead for your specific needs, including guiding you to the nearest Changing Places facility on the day. All of Heathrow's Changing Places toilets are for departing (airside) use except the Terminal 4 arrivals one, so plan your route through security with this in mind if you need to use one shortly after passing through the checkpoint.
What to bring and expect
Changing Places toilets are generally kept locked to protect the specialised equipment inside, and can usually be opened using a RADAR key, a universal key scheme used across the UK for accessible facilities, or by asking a member of terminal staff nearby. If you don't already own a RADAR key, Heathrow's assistance points and information desks can help, so it's worth allowing a little extra time to locate staff assistance if needed. You can also check the independent Changing Places toilet finder before you travel, which lists registered facilities and their current status where available.