If you've lost your Heathrow Rewards card, your points are not lost: they're tied to your My Heathrow account, not the physical card, so you can sign in to the Heathrow App or My Heathrow website straight away to see your balance and use a digital version of the card. Heathrow Rewards is the airport's own loyalty programme, earning 1 point per £1 spent at participating shops, cafés and restaurants, and redeemable for shopping vouchers, parking discounts or airline miles. Checked 2026.
What to do if you lose your Heathrow Rewards card
Two practical options cover almost every situation:
- Use the digital card instead. Sign in to the Heathrow App or the My Heathrow website with your registered email and password to access your balance and a digital version of your card immediately, with no need to wait for a replacement to arrive.
- Contact Heathrow Customer Services if you end up with more than one account. Only one My Heathrow account is permitted per person. If you've registered more than once over the years and now hold multiple cards or balances, Heathrow Customer Services can merge them into a single account so no points are lost.
If you've simply forgotten your password rather than lost the card, reset it from the sign-in page of the My Heathrow website or app using your registered email.
How Heathrow Rewards works
Heathrow Rewards is automatically included when you register for a My Heathrow account, the airport's central account for managing bookings, parking and rewards together. You don't sign up for the rewards programme separately, and you can't opt out of it while holding a My Heathrow account, though you're never obliged to use it.
How you earn points
- 1 point per £1 spent at participating shops, bars and restaurants across the terminals, and on pre-booked Heathrow Express tickets
- 1 point per £10 exchanged at a Heathrow bureau de change
- Points on parking when you book Official Heathrow Parking in advance through the Heathrow website or app
Not every outlet or product participates, and Heathrow can change which partners and products are included, so check the current terms if a specific purchase matters to your balance.
How you spend points
| Redemption | What you get |
|---|---|
| 500 points | £5 shopping voucher to spend at participating shops, cafés and restaurants |
| 500 points | £10 off your next pre-booked Official Heathrow Parking |
| 250 points | 250 Avios or miles with a partner airline programme |
Vouchers are created instantly through your My Heathrow account or the Heathrow App, so there's no waiting for a card or code to arrive by post. Redeeming towards parking is the better-value option of the three: it's effectively double the cash value of the shopping voucher for the same 500 points.
Heathrow Rewards Premium
Spend £750 or more in a calendar year and you're upgraded to Heathrow Rewards Premium, which earns double points on future spending and includes Heathrow Express upgrade vouchers among its perks. This happens automatically once you cross the spending threshold; there's no separate sign-up.
Managing your account and card in the Heathrow App
The Heathrow App is the easiest way to manage Heathrow Rewards day to day. It lets you collect and redeem points, save your digital rewards card so you don't need the physical one at all, keep track of offers, and follow real-time flight information from check-in to boarding in the same place.
Is Heathrow Rewards worth signing up for?
If you already fly from or through Heathrow regularly, or use its Official Parking, there's little downside: registration is free, you're automatically enrolled with a My Heathrow account, and you're never required to use the card or redeem points if you don't want to. The clearest value is for travellers who pre-book Heathrow parking often, since 500 points converts to £10 off a future booking, a better rate than the £5 shopping voucher for the same points, and frequent spenders can reach the Premium double-points tier. Occasional visitors who rarely spend airside are unlikely to build much of a balance, but there's no cost or commitment to holding an account regardless.