Heathrow Rewards is Heathrow's own loyalty programme: you earn 1 point for every £1 spent at participating shops, cafés and restaurants, and 1 point for every £10 exchanged at a bureau de change, then redeem points for shopping vouchers, money off pre-booked parking, or airline miles. Because the programme is tied to your My Heathrow account rather than a standalone card, losing the physical card does not mean losing your points; you can still access your balance through the Heathrow App or the My Heathrow website. Checked 2026.
How Heathrow Rewards works
Heathrow Rewards is automatically included when you register for a My Heathrow account, the airport's central account for managing bookings, parking and rewards together. You do not sign up for the rewards programme separately, and you cannot opt out of it while holding a My Heathrow account, though you're never obliged to use it. Points build up whenever you present your Heathrow Rewards card, or the digital version in the Heathrow App, when you spend at participating outlets.
How you earn points
- 1 point per £1 spent at participating shops, bars and restaurants across the terminals
- 1 point per £10 exchanged at a Heathrow bureau de change
- Points on parking when you book Official Heathrow Parking in advance through the Heathrow website or app
Not every outlet or product participates, and Heathrow can change which partners and products are included, so check the current terms and conditions if a specific purchase matters to your balance.
How you spend points
| Redemption | What you get |
|---|---|
| 500 points | £5 shopping voucher to spend at participating shops, cafés and restaurants |
| 500 points | £10 off your next pre-booked Official Heathrow Parking |
| 250 points | 250 Avios or miles with a partner airline programme |
Vouchers are created instantly through your My Heathrow account or the Heathrow App, so there's no waiting for a card or code to arrive by post. Converting points to airline miles works the same way, through the app's rewards section, once you've linked the relevant partner programme to your account.
Managing your account and card in the Heathrow App
The Heathrow App is the easiest way to manage Heathrow Rewards day to day. It lets you collect and redeem points, save your digital rewards card so you don't need the physical one at all, keep track of offers, and follow real-time flight information from check-in to boarding in the same place.
What to do if you lose your Heathrow Rewards card
Because your points live in your My Heathrow account, not on the card itself, losing the physical card is not the same as losing your points. Two practical options if this happens:
- Use the digital card instead. Sign in to the Heathrow App or the My Heathrow website with your registered email and password to access your balance and a digital version of your card immediately, with no need to wait for a replacement.
- Contact Heathrow Customer Services if you end up with more than one account. Only one My Heathrow account is permitted per person; if you've registered more than once over the years and now hold multiple Heathrow Rewards cards or balances, Heathrow Customer Services can merge them into a single account so you don't lose points sitting on an old card.
If you've simply forgotten your password rather than lost a card, you can reset it from the sign-in page of the My Heathrow website or app using your registered email.
Is Heathrow Rewards worth signing up for?
If you already fly from or through Heathrow regularly, or use its Official Parking, there's little downside: registration is free, you're automatically enrolled with a My Heathrow account, and you're never required to use the card or redeem points if you don't want to. The clearest value is for travellers who pre-book Heathrow parking often, since 500 points converts to £10 off a future booking, a better rate than the £5 shopping voucher for the same points. Occasional visitors who rarely spend airside are unlikely to build much of a balance, but there's no cost or commitment to holding an account regardless.
FAQs
How do I earn Heathrow Rewards points?
By presenting your Heathrow Rewards card, physical or digital, when you spend at participating shops, bars and restaurants (1 point per £1) or at a Heathrow bureau de change (1 point per £10), and by pre-booking Official Heathrow Parking through the Heathrow website or app.
What can I do with Heathrow Rewards points?
500 points converts to a £5 shopping voucher or £10 off pre-booked Official Heathrow Parking, and 250 points converts to 250 Avios or miles with a partner airline.
I've lost my Heathrow Rewards card. Have I lost my points?
No. Your points are tied to your My Heathrow account, not the physical card. Sign in to the Heathrow App or My Heathrow website with your registered email to see your balance and use a digital version of the card straight away.
Can I have more than one Heathrow Rewards account?
No, only one My Heathrow account is permitted per person. If you've ended up with more than one, Heathrow Customer Services can merge them so no points are lost.
Do I have to use Heathrow Rewards if I have a My Heathrow account?
No. Registration automatically enrols you, and you can't opt out while holding an account, but you're never required to use the card or spend your points.
Is there a fee to join Heathrow Rewards?
No. Registering for a My Heathrow account, which includes Heathrow Rewards, is free and only needs a valid email address.