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Air traffic control fault halts Heathrow departures, disruption expected into evening

By Heathrow Airport Guide Newsroom · live coverage · updated 45 days ago
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Aerial view over an airport at low sun: terminal piers, parked airliners, a control tower and taxiways
File photo: Panhard · CC BY 2.5, via Wikimedia Commons

A technical fault at the UK's air traffic control provider, NATS, brought Heathrow departures to a stop on Tuesday afternoon, 8 September, with knock-on delays expected to continue into the evening.

NATS said the problem originated in its flight processing system at the Swanwick control centre in Hampshire, which manages air traffic across southern England. Departures at Heathrow paused shortly after midday before resuming in a stop-start pattern through the afternoon, according to the BBC. Arriving flights were not affected.

"We have a technical problem at NATS Swanwick air traffic control centre which is causing some disruption to flight departures," a NATS spokesperson said. "Our engineers are on site investigating and we will provide an update as soon as we can."

Heathrow confirmed the disruption in its own statement, saying it was "supporting our local NATS team in their efforts to resolve the issue as quickly as possible," and advised passengers to check flight status with their airline before travelling.

The fault was not confined to Heathrow. Aberdeen, Edinburgh, Manchester, East Midlands, Birmingham, Bristol, London City, Stansted and Gatwick airports were also affected, according to Flightradar24 data reported by LBC, making this a UK-wide event rather than a Heathrow-specific failure. Flightradar24 said Eurocontrol was listing 8pm as the expected return to normal traffic across the affected airspace.

Live updates

9 Sept, 00:02 · 45 days ago

Where it stood by late evening. The Heathrow departure board showed no remaining cancellations at 23:02, with 16 of the 17 departures still listed running late — cancellations had stopped but the schedule was still catching up. Anyone flying on Wednesday should still confirm their flight with the airline before setting off, as aircraft and crew displaced on Tuesday take time to get back into position.

8 Sept, 22:09 · 45 days ago

Ryanair calls for the NATS chief executive to resign; CAA to review. Ryanair said more than 65,000 of its passengers faced delays of up to eight hours and that it had cancelled more than 50 flights, according to Reuters. Chief operating officer Neal McMahon asked: "How many more failures do passengers have to suffer before overpaid failure NATS CEO, Martin Rolfe, accepts responsibility for his repeated mismanagement and resigns?"

Wizz Air said a "critical national infrastructure provider should not repeatedly bring the aviation system to a standstill," calling NATS "simply not fit for purpose in its current form."

The Civil Aviation Authority said it expects NATS to share a full report of Tuesday's incident, after which it will consider whether further steps are needed to secure the reliability of the UK's air traffic control system.

8 Sept, 19:08 · 45 days ago

Arrivals restricted until 10pm despite a fix. NATS confirmed a fix to its Swanwick flight processing system at around 4.40pm, but said the system was only "starting to recover" and that full restoration would take time. Heathrow restricted arrivals until 10pm — as did Gatwick, Luton and Stansted, with London City until 11.55pm — according to The Mirror.

The scale grew through the evening: IBTimes UK reported more than 400 UK flights cancelled, Flightradar24 data showed 425 cancellations nationally by 5pm, and Cirium put cancellations at Heathrow and Gatwick alone at around 90 by 4.15pm. The Mirror later reported more than 600 departures cancelled from at least 16 UK airports.

Heathrow, which had initially said only departures were affected, confirmed the NATS issue was "impacting arriving and departing flights across UK airports" and told passengers to travel to the airport only once their flight was confirmed.

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Posted by the Heathrow Airport Guide team. Always confirm live travel conditions with the official operator or your airline before you set off.

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